Custom SOAP API Endpoints could be a very powerful capability to enhance Salesforce Integration offering to the external applications. In custom APIs, we can make full use of all available programming capabilities of Apex, SOQL, and other programming artifacts. In this article, we will discuss det...
Imagine you’re a Salesforce Consultant and you’ve just completed a project involving the creation of a flow embedded in the utility bar – the intention was to allow end users to quickly raise cases and requests for help. The user testing was a great success and it was deployed from the...
Often, especially if you are new to Salesforce, you tend to take advantage of the changeset mechanism to deploy to Salesforce orgs. This works very well, but with this method, you don’t have a source control system to store and manage your development code. Here are some typical limitat...
Free eBook: How to improve agent effectiveness Download now Related resources Customer Service Customer Service Recovery 11 min read Customer Service Omnichannel Customer Service 13 min read Customer Service Generative AI Customer Service 10 min read ...
With fundraising software that completely integrates with your Salesforce CRM, you can collect important information about your donors during the giving process. For example, you might add one or two custom fields to your donation page to learn about a donor’s employment or preferred contact metho...
For example, you can use a feedback tool like Qualaroo to deploy surveys whenever a customer contacts you via the helpdesk ticket. It will also help you to explore any previously unknown critical customer touchpoints. Combine this with impeccable offline and online customer service; you already ...
How to deploy Network Tools application to help customers test connectivity from a CloudHub VPC. Disclaimer: This application example is provided as a reference for your own usage and is not to be considered a MuleSoft product as such, this example should be considered a custom solution.Custom ...
Proactive support-With live chat, you can proactively start a conversation, when the customers are stuck on specific pages. It helps them in quick decision-making and reduces the bounce rate. Fast response-Live chat can help deliver faster responses to sales & support queries by using pre-draft...
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To deploy Microsoft 365 Copilot for Sales thoughtfully internally here at Microsoft, we engaged our team of change management professionals, product specialists, and internal early adopters to make sure the tool landed just right. Fortunately, we’ve built out a robust deployment and adoption ...