In addition, it is quite common to receive contacts from impatient customers at certain times of the day, as customers call in just before they go to work or just before the contact centre closes, for example. How to Deal with an Impatient Customer So you, as an advisor, need to be pr...
According toCaroline Cooper, customers will normally have a preference for one of the following three things: quality, cost/investment or time. It can be useful for advisors to identify which is the customer’s biggest priority. If an advisor is unsure of the customer’s key objectives, asking...
Overly talkative employees present a managerial challenge for supervisors. While a larger company may have a staffing cushion, allowing some slacking off to be absorbed without too much impact on productivity, in a smaller business, an employee who spends more time chatting than working -- or whos...
The customers of the good old type are low-key, calm and easy to get along with, so they have a better attitude towards people, but are often indecisive. In the face of things and negotiations, they are unable to make final decisions. To treat such customers, we must try to help them...
I'm outgoing and talkative.7 steps to overcoming failureIn a way, a failure is like a death, especially when it comes to starting your own business. An idea you personally grew from a spark to a full-fledged business feels like a living part of you. When it fails, there is grief, ...
In fact, Talkative's platform data shows that 94% of customers rate video support as a positive experience. Once again, this is thanks to that all important face-to-face contact. Thesevideo chat KPIsare just a few reasons why more and more businesses are choosing to offer video for custome...
Soft skills are non-technical skills related to personal qualities. It is therefore important not to mix them up with character traits. Soft skills are not about characteristics such as attentiveness, talkative, or responsible. They are all about actions: the ability to listen, interact, and make...
Consultants are on the front line of sales every day. They have to deal with customers face to face, and customers come from all walks of life in different fields. This is a very high demand for home buyers consultants. In order to communicate smoothly with customers, I think we should ...
When your boss has a drinking problem, he’s not the only one who’s affected. His drinking affects his ability to be an effective supervisor, which means that you suffer right along with him. Develop coping strategies to deal with your boss' behavior so
Don’t just focus on closing the deal. Instead, work on building a relationship and earning trust. And, contrary to the common reason people give for not wanting to work in sales anymore, you don’t have to be an extroverted, talkative person. Introverts can also do well in sales if th...