A. how to deal with complaints from customers B. how to avoid a faulty item C. how to make an effective complaint about a faulty item D. how to settle a consumer’s complaint about a faulty item 相关知识点: 试题来源: 解析 C 正确答案:C 解析:本题是一道中心思想类问题。本题问这篇文...
reporting and handling complaints and workplace problems. If not, develop procedures for handling complaints and educate employees and customers about those procedures. Though not every complaint will require strict adherence to formal, • 您也许已经提供了规程和伴随工作规程为报告和处理怨言和工作场所...
A. how to settle a consumer’ s complaint about a faulty item B. how to make an effective complaint about a faulty item C. how to avoid buying a faulty item D. how to deal with complaints from customers 相关知识点: 试题来源: 解析 B 正确答案:B 解析:根据文章总体结构来看,文章讲了顾客...
2The passage tells us ___.Ahow to settleaconsumer’s complaint about a faulty item.B.how to make an effective complaint about a faulty item.C.how to avoid buying a faulty item.D.how to deal with complaints from consumers.BListening to music while you drive can improve your speed and...
how to avoid buying a faulty item D. how to deal with complaints from customers 相关知识点: 试题来源: 解析 答案:B 答案:B 解析:答案B.从全文看,作者向读者推荐了几种申诉伪劣商品的方法,可见作者是站在顾客的立场上的。而A、D两项是站在卖方的立场;C项在文章中未提到,所以它们都不是正确答案。B...
How to Deal With Complaints.Offers advice on how to deal with employee complaints. Reasons of managers for feeling uneasy when dealing with complaints; Factors contributing to the rise in the number of employee complaints; Tips on coping with complaints.EBSCO_bspLeadership for the Front Lines...
How to deal with complaints.Txt After-sale service One: after-sales personnel should have the conditions After sales service is a highly integrated skills requirements of the work, by the after-sales service personnel requirements are also very high, must have the following conditions:1, in line...
how to deal with complaints from customers C. how to make an effective complaint about a faulty item D. how to settle a consumer"s complaint about a faulty item 相关知识点: 试题来源: 解析 C解析:主旨归纳题。本文主要介绍了在遇到商品有质量问题时可采取的几种有效措施。
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"While some complaints might be reasonable, 3 are taken from thin air. You need to see between these different types and adopt the right strategy towards each," said Li Ming, HR manager at Wal-Mart (China). It is especially hard to deal with complaints at work 4 you can't just walk...