The short answer is yes, you can create a ticketing system using Jira. Both of their products are set up to create, organize, and manage tickets. The main question you really need to ask when deciding how to create the ticketing system is where the requests are coming from. Realistically,...
Our team is using JIRA trial version. I want to create the new ticket type like "TO DO", "IN PROGRESS", "RESOLVED" but
If there are already two tickets in feedback on the Kanban board, and you want to add a third one, it looks like this: Add Swimlanes To work with Swimlanes, you should create a Jira ticket beforehand and add it to your Kanban board. By default, issues with the “...
In Jira, teams use issues to track individual pieces of work that must be completed. Depending on how your team uses Jira, an issue could represent a project task, a helpdesk ticket, a leave request form, etc. In Jira, issues typically represent things like big features, user requirements,...
The Jira ticket is being created by a user who does not have the necessary permissions. The Jira cannot create a sub-type in a project different from that of the parent issue. The Jira is trying to create a sub-task when the option to create sub-tasks is disabled. ...
Step 1 - Create a project Log into your Jira site. In the top navigation, select the “Projects” dropdown and select “Create project”. Step 2 - Pick a template There aredozens of Jira templates, each of which is designed to get your team started quickly and successfully. Today, there...
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.Summary If a ticket is created in Jira it should have a priority mapped to it. Jira system still allocates a priority to a ticket if no default priority is set....
This article details steps on how to create an automation rule that will warn a user if the total time logged in a Jira issue exceeds a certain value. This action can useful to Project admins or the user working on the ticket, since ...
Why create a Jira dashboard? Before we dive right in, it’s worth considering why a standalone dashboard might make sense for tracking Jira project or ticket data. After all, doesn’t Jira itself have a selection of reports and insights baked in?
Why is Jira ticket not visible on board? Make sure that JIRA Software is re-indexed (Full Reindex) - Search indexing. Set the Sprint's custom field contexts to 'Global' or to the projects to be used in JIRA Software. Refer Configuring a custom field for more information. Set the Sprint...