Learn how to create a stellar customer service policy that allows your business to consistently deliver high-quality customer service,
Select the + New button to create a new connection. Select the ServiceNow data source. Name your connection, select the credential you created when you set up authentication, and provide your ServiceNow instance in this format: <instance>.service-now.com Select Save Create...
When you automate your customer service, you can expect benefits such as cutting costs, increasing customer satisfaction, and reducing errors. We’ll show you how to do it.
Audit: Information about changes applied to your tenant such as users and group management or updates applied to your tenant’s resources. Provisioning: Activities performed by a provisioning service, such as the creation of a group in ServiceNow or a user imported from Workday. ...
servicenow, knowledge, 2016 We are getting ready for Knowledge16, the ServiceNow conference of the year in Las Vegas. "Experience the service revolution at Knowledge16 — where thousands of transformational leaders from every corner of the enterprise gather to share and discover how to unleash the...
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Here is the full guide to setting up document templates and how to use them. Step-by-step instructions on creating your template for selection in Hubspot below: Log In to Docusign and select ‘Templates’ from the menu. Select “Create a template”. Add the name and description of the...
high-risk permissions assignments right out of the box. With Lepide, you can create a custom script to execute when gMSA abuse is detected. The script can involve multiple steps, such as requiring the user to respond to an MFA request, disabling the account or creating a ServiceNow incident....