1. Create a new space Sign in to Confluence. Click Spaces in the top navigation bar, then scroll down and select Create a space. Choose Knowledge base space in the screen overlay and click Next. You'll then be
How to create a knowledge base that works Step 1: Define your audience You’ll need to identify your users’ needs: Are they new customers? Long-term users? Internal teams?After identifying your users’ needs, work to tailor the content based on audience experience levels and common pain poi...
Even if you create the best knowledge base in the world, sometimes customers can’t find what they’re looking for or they’ll still need more help. Including a quick link to contact customer support should be a core element of your knowledge base. The core elements you need to include i...
keep in mind that your articles are only half of the puzzle. The purpose of a knowledge base is to offer staff an easydocument managementinterface while giving site visitors the ability to help themselves instead of hitting the support department with another question. At the same time, poorly ...
In this post, we’ll explain what a WordPress knowledge base is and explore the benefits of using one. Then we’ll walk you through how to create your own knowledge base in WordPress. Let’s get started! What Is a Knowledge Base?
Online Сourse by Infocore "Value added Reading" explains how to create personal knowledge base, how to make a summary, how to make conclusions from data and how to extract applied knowledge from biopic, non-fiction and scientific books.
How to Create A Knowledge Base Portal That Your Customers Will Love For 12% of customers across the globe, not being able to resolve issues on their own, forms the most frustrating aspect of poor service experience. With the mounting expectations of customers for seamless self-service experiences...
A knowledge base search feature is a must-have. Implement the tricks in this article to make it possible and easy for your users to search your knowledge base.
A knowledge base ensures that even the neediest of people can find answers quickly, no matter what kind of method they use. And if you are looking for information on how to create aknowledge base, this article will be of great use to you. ...
How-to guides. Chatbot logs. Statistic: 92% of our customer service survey respondents say that AI improves time to resolution. A customer would use this type of knowledge base to answer questions like, “Where can I find [X] product tutorial?” ...