How to do conversation analysis: a brief guideMichael Forrester
At Thematic, we take this further withGenerative AI. Instead of just providing answers, our AI can offer recommendations based on conversation trends. For example, if support agents rarely edit AI-generated responses, a self-help center could be introduced to let customers find answers instantly—...
For example, ask yourself: Are you using data analysis to meet long-term goals like enhancing customer experience or short-term goals like click-through rates (CTRs) to encourage a trial or purchase? Having this perspective helps you narrow your focus into high-priority areas and results that ...
比如智能工牌，也是因为客户先提出来的。客户觉得除了要看，还需要“听”，也就是用工牌记录数据，做对话分析（conversation analysis），分析客户和销售人员之间的对话，主要是记录客户的喜好等信息，还有就是了解优秀销售和普通销售的差距在哪里。当时要做这个产品也是因为汽车行业有这样的需求。这些都是一个很自然的...
This sophisticated process is capable of analysing tone of voice, volume, silences, hesitations and even the level of sarcasm in order to draw relevant conclusions about the general mood of the call or conversation. Another way of hearing the customer’s “real words”. Facilitating and optimisi...
What is customer sentiment analysis and how do you measure it?The benefits of customer sentiment analysisFactors that affect customer experience and customer sentimentHow to measure customer sentiment3 steps to analyze customer sentimentHow to choose the best customer sentiment analysis tool for your ...
If there’s nothing in particular you want to revisit, you can still ask the recruiter to elaborate on something that was mentioned in the first round of questions, for example: RIGHT In our last conversation, Dana from HR mentioned that the company is looking to expand into European market...
A SWOT analysis is an essential part of any business or marketing plan. It allows you to create a plan of action based not on what you’re interested in doing or on your gut-feel, but what you need to do given the situation in the marketplace. It considers your capabilities for market...
Follow this proven 5-step framework to communicate strategy effectively to your team and stakeholders. Strategic communication templates included.
There are several ways you can undergo competitive analysis, each with their own benefits. Make sure you know what you want to figure out, and any hypotheses you have, before determining which method to use. It is likely you will end up using more than one, but you want to make sure ...