Instagram has over a billion monthly active users. Even if the number was exactly one billion and each user only contacted Instagram for assistance once a year, that would still equate to over 2.7 million inqui
Recent Instagram Customer Questions My instagram account has been hacked If your Instagram account has been hacked, we recommend taking immediate action to secure it. First, try to reset your password using the “Forgot password?” link on the login page. If you cannot access your email or pho...
Social media customer service is the support you offer your customers across social networks like Facebook and Instagram. Customers can request assistance via DM, a review site or through their social posts. The time it takes to triage that request and respond appropriately is critical, especially...
Focus on community over selling.Unlike some social channels where it’s okay to hit customers with a hard sell, Reddit ain’t it. Building trust happens by answering questions and offering assistance to those who may not even be expecting it. Don’t put down competitors or try to hard sell...
If your issue still persists or is something that has not been addressed under theHot Issuessection, you may seek assistance by raising a ticket. Adhere to the steps below to do so: While still on the Customer Service page, tap on theContact Usbutton located right underneath the Hot Issues...
Visualize these touchpoints by creating a detailedcustomer journey map, focusing on service interactions from the moment a customer seeks assistance to issue resolution. Also, gather information directly from your customers through feedback forms, interviews, follow-up calls, and social media monitoring...
If you want to add music to your Instagram story for more than 15 seconds, it's easy and simple. To get started, select the “Music” option in the Instagram story mode and then choose your favorite song. Once you have chosen a track, make sure to extend the playback time so that ...
1. Download the Instagram app Before logging in, you need to have the app downloaded on your device, smartphone or tablet. You can get the app forAndroidoriOS. 2. Open the IG app Once you’ve downloaded it, you just have to click on the app to open it. ...
Customer service is one of the most important aspects of any business. When you have a problem or a question, you turn to your favorite brand for help. You expect immediate assistance and a response that is thorough and professional. Facebook is a trusted and reliable source of customer serv...
As your business, team, and DMs grow, you'll need to implement a tighter workflow to manage your inbox. One tactic that can help is to use Instagram's flag system. If you're waiting on a response from a customer or need assistance from another team member before answering, use a flag...