4. Enhance Your Customer Support Skills With A Positive Attitude Cultivate an optimistic state of mind and you’ll set yourself up for more positive customer facing experiences. If you’re in a negative state of mind, you’ll start each interaction from a place of “oh no, I have to answ...
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Depending on the gravity of the mistake, it might be necessary to personalize your apology from a specific senior manager or director. This will allow you to show that you understand the gravity of the situation and that you’re ready to take it to a higher level to solve the customer‘s...
Personas help non-UX workers get away from, “Well, I like it this way,” or, “The CEO likes it this way.” We are designing for these target customers and if you or the CEO do not fit into the personas, then UX is not swayed by ego or personal preferences. UX must stay custom...
“The customer is always right.” Though this motto is often contested in the retail world, it’s not a bad one to keep in mind for Agile projects. In fact, customer satisfaction is listed as the highest priority in the Agile Manifesto. In Agile methodology, it is common practice to inc...
Any nickname or alter-egois inappropriate for your business email address. Michael Smith, who sometimes goes by Mikey, would rather use MSmith@email.com. Your first and last names are always a good idea. Rule 3: exclude numbers While the global population grows way past 7 billion, the chan...
“Put your ego on the back burner, and focus on caring about them as a person rather than a client — that change of attitude will bring them around,” said Baruch Labunski, CEO of Rank Secure. Avoid assuming the worst. Don’t go straight to the worst-case scenario. There could be...
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"You must also be a good listener, there is no room for ego on a good set," he says. "Everyone is there to contribute down to the production assistant so take advice from everyone you meet. You will never and should never feel like you know everything because you don't." Get a ...
DreamFactory automated the backend integration with databases and external services, while adding robust security and user management capabilities to the powerful automation tool that TECHeGO developed, AVA (Automated Virtual Assistant). Read Case Study ...