It’s vital to set aside your ego and refrain from justifying yourself. Dedicate the necessary time to comprehend their perspective and the reasons behind their complaints. When addressing a customer who is at fault, it’s crucial to maintain a composed and collected demeanor. Despite the ...
Always striving for excellence in your products, customer experience, and content is a lead domino. “Our study finds that 95% of customers are more likely to be loyal to a company they trust while 92% are more likely to purchase additional products and services from trusted businesses. Furthe...
Any nickname or alter-egois inappropriate for your business email address. Michael Smith, who sometimes goes by Mikey, would rather use MSmith@email.com. Your first and last names are always a good idea. Rule 3: exclude numbers While the global population grows way past 7 billion, the chan...
negative thoughts start to fill your head. We challenge you, however, to look at this event as a chance to review and renew. A properly conducted HR Audit can (and should) be a welcome review of your human resources function, helping you to remain the ...
Pay attention to how clean and straightforward the above subject lines are. And now imagine that there is no preview text right next to it. Would you click on the “Drop the Ego” email without an additional hint on what it is about? Probably not. But then comes the preheader nailing ...
Well, it turns out, when you want to contact someone, with hopes of persuading them to link you (or do something for you), you should appeal to one (or ALL) of these incentives. (You’ll have to decide which works best). To show you how this works, let me share some specific ...
“Put your ego on the back burner, and focus on caring about them as a person rather than a client — that change of attitude will bring them around,” said Baruch Labunski, CEO of Rank Secure. Avoid assuming the worst. Don’t go straight to the worst-case scenario. There could be...
Garrett: It’s really about dropping your ego. Anytime that we enter a room, the three of us, we leave the ego at the door and we can discuss things the way they’re supposed to be discussed. It’s not about who’s right, it’s about what is best for the company. I don’t ...
If you are struggling with substance use, contact theSAMHSA National Helplineat (800) 662-4357 to receive support and resources. Support is available 24/7. Research suggests that people with higher self-control tend to find greater satisfaction in life, while those with lower self-control tend...
“One of your roles is to act as an information filter in both directions” (source) - Some tips on how to balance which kind of information needs to be shared or muted. Great PMs don't spend their time on solutions- Not on solutions, no. But on customer's problems. ...