Improving your social customer service skills is more than a task to complete. It is a significant component of your business model, which you need to adopt. And, it must exist as long as the business does. If you are an employee, it is vital to not rely solel...
But of the 14% of respondents who used social media to complain about their worst problem, nearly half didn’t receive a response from the company, according to the study. So if you’re tempted to turn to social media first, be ready to have a backup plan that involves connecting with ...
Customer complaints can have an impending negative impact on business. Discover how to turn negative feedback into customer satisfaction.
If you get this feedback online — such as an online review or through social media — you have some time to understand where the customer is coming from. Here’s a tip that I received from former HubSpot support rep, Clint Fontanella:...
and resolving complaints. So, if you are unhappy with the company’s products or services, let them know about it. You can go to the website to see all of their customer service contact information, or you can go to the social media platforms to tweet at them or send them a message....
This fact is very useful to a social engineering hacker. Most e-mail users feel good about themselves when they deal with a piece of correspondence; it is the electronic equivalent of moving paper from the in-tray to the out-tray. If the hacker can make a simple request that is easy ...
With the many social channels and forums available on the internet, there are a lot of opportunities and platforms for customers to share feedback on. Even if they do not complain directly to you, you can still find reviews and complaints online that you can address. Sometimes, if left alon...
1Why are some people unwilling to serve others?2What is the relation between serving others and your social position?3How do people usually complain about bad service?4What are the differences between good service and bad service?5What does Serving the People mean?
Thanks to social media and online reviews, word-of-mouth about your customer service spreads like wildfire. A well-crafted customer care strategy ensures that the buzz around your brand is positive. This effectively creates a team of brand ambassadors who advocate for your business without you hav...
Many third-party apps offer lucrative offers to improve your account on social media. You can gain many followers with these apps. They can make auto comments on other people's photos to gain more exposure or followers. There is a great consequence to all of this. If you use a third-par...