Create the necessary internal resources and processes to equip both individual employees and the overall organization with the information, skills, and tools they need to close the loop consistently and successfully. Optimize and Expand Your Closed-Loop Program. Based on initial feedback and performance...
SLAs have been the norm in service agreements between a service provider and the client organization. They establish parameters to measure service in terms of ticket volume, availability, response time, and resolution time, with penalties for any breach of agreement. XLAs, in contrast, prioritize ...
"Employees who work in a role that can effectively be done from home are welcome to do so until at least October 2," an Amazon spokesman said in an emailed statement on Friday, adding it was applicable to such roles globally. The statement did not specify how much of...
Leveraging the capability of FortiSIEM to connect with ticket management systems such as ServiceNow or Remedy would benefit a workflow by capturing evidence of the review performed from the SIEM into a work ticket. You can include ongoing investigations, close out previous investigations and t...
The Qualtrics CustomerXM platform does that by connecting to any platforms your IT is already using, like ZenDesk, Slack or ServiceNow. It means you can trigger actions in the platforms they’re already using such as raising a ticket or escalating an issue, all from a single feedback request...
How can I selectively display variables on the Service Portal Ticket F https://community.servicenow.com/thread/246524 The default script does a loop on data.variables, which is retrieved via: data.variables = $sp.getVariablesArray();
The problem we faced with this request process though was that there was no clear ownership of the ticket queue. We relied on the approach of, “during free time, jump into the queue” but as any customer success manager (CSM) knows, free time is a tough thing to find. Between schedule...
How can I selectively display variables on the Service Portal Ticket F https://community.servicenow.com/thread/246524 The default script does a loop on data.variables, which is retrieved via: data.variables = $sp.getVariablesArray();