Market research can inform key business decisions by showing how customers will respond. ✓ Learn how to get the market insights you need to take action.
You can conductcustomer satisfaction surveys, checkout process surveys, and website experience surveys to understand their specific and overall experience with your brand. You can also conduct post-purchase UX surveys to collect the overall feedback using questions like“How was your overall experience...
Share Rachel Handley Rachel has been a digital marketer for over 12 years. Having worked both in-house and agency-side, she has a wide range of experiences to draw on in her writing. She specializes in creating beginner-friendly articles on topics including keyword research, on-page SEO, and...
Don’t be afraid to dream big, but balance analysis of the biggest players with some that are closer to where your business is, too. 5. Get closer to your target audience. A good competitor analysis framework zooms in on your audience. It gives you a pulse of your customers by ...
With the recent development of internet healthcare, many hospitals have laid out their online platforms. However, there have been some poor service levels and low quality. The frequency of such problems has led to a decline in patient satisfaction. Therefore, it is vital to explore how hospitals...
Discover the different types of market research, how to conduct your own market research, and use a free template to help you along the way.
Work from home(WFH) is a growing trend in today’s work environment, in which employees can easily plug-in from just anywhere they are. A work from home policy is nothing but an agreement between the employer and the employees who prefer to have the work from home privileges. The policy...
The best customer experience programs rely on an overarching vision that can inspire an organization through years of program maturity.
It’s important to take care of yourself when you’re dealing with being cheated on. Make sure to get enough sleep, eat healthy foods, and exercise regularly. Spend time doing things that make you feel good, such as reading a book or taking along bath. ...
If you’re not sure, do a simple Google search — e.g., “Mary Smith Twitter” — to find out. Then, check out Mary’s bio for clues to other websites she may be active on, in case you want to engage with her there. Alternatively, if that doesn’t work, you can always ...