To reduce your unwanted attrition rate, you need to understand the what, the why and the how:What has caused it? Why has it happened? How can we prevent it happening to our other high-performing employees?(For more on what causes people to leave, don’t forget to check out the ...
Calculating your company's employee turnover rate gives you another tool to help you make important decisions and to manage your bottom line. If the turnover rate is too high, then raises, bonuses and promotions may be in order. If your employees never quit, you may need a pat on the b...
The voluntary attrition rate can be used alongside, and compared to, the total attrition rate and the involuntary attrition rate to identify trends and issues that may be causing staff to leave of their own accord. It can even be compared to and tied into your new starter attrition rate to ...
Post-call or after-call work can also count towards this figure, though managers should check this at regular intervals, to ensure that after-call statuses are not being mismanaged or abused by agents. Taking that as an example, if an agent is logged on for 8 hours, ready for 5 of ...
Too often, SaaS businesses are failing to accurately calculate their churn rate - or even consider it at all. We tell you how to calculate churn properly, how important the metric is for your business, and how to reduce it.
To learn more about controlling clock-in/clock-out behavior, check out these articles from the Sling blog: Time Clock Rules For Hourly Employees: What Managers Should Know Clocking In And Out: Best Practices For Your Business 2) Reduce absenteeism ...
“That is not a policy that a retail company can scale, but that’s how we try to differentiate,” says Chad during an episode of the Shopify Masters podcast.“When a customer goes around a designer, we make sure to still send them a 25% commission check. After that, they’re a cli...
It is much easier to save a customer before they leave than it is to convince the customer to come back. Learn how to measure and prevent customer churn.
As mentioned above, attrition rates are relative depending on the size of the company. To understand if your attrition rate is higher than it should be, compare your attrition rate to your retention rate for the same time period. Your retention rate measures the number of employees who have ...
If your business is small, you can also have the CEO personally check in with existing customers to find out how they're doing. This is also a great opportunity to get feedback. A busy customer may not take a survey, but if the CEO asks them if they have any comments, the customer...