Join our newsletter for the latest in SaaS By subscribing you agree to receive the Paddle newsletter. Unsubscribe at any time.Why gross margin is important and how to calculate it What is service revenue and how to calculate it User engagement: How to measure & analyze...
We’ll also share how to calculate each of these metrics. For some, a simple formula will suffice. For others, a dedicated tool like a helpdesk or survey automation tool will save tons of time. That said, here are the top customer support metrics to track: Response time metrics First res...
This in turn probably depends on the fact that car owners only calculate the cost of fuel and not the full cost of running a car when they reflect on the cost for a journey by car. They certainly do not consider the social cost (i.e., costs of congestion, noise, air pollution and ...