Culture is the single most important factor being the success (or failure!) ofanyCX initiative. Unsurprisingly it’s massively important here. That individual who keeps getting low NPS scores… Are they a problem? Or are they your star performer who’s fixing more than their fair share of di...
What’s your Net Promoter Score® (NPS)? Calculate your score with our easy-to-use NPS calculator!
Understand the debt-to-income ratio and its significance in personal finance. Learn how to calculate your debt-to-income ratio and why lenders use it.
Factor rates — which typically range from 1.1 to 1.5 — are multiplied by your loan amount to calculate the total amount you’ll need to pay back to the lender. A factor rate applies to only the original loan or advance amount, whereas an interest rate continues to apply to your remainin...
1. Always check with other teachers to see how they calculate their test scores. They may offer insights on different ways on how the test is scored. 2. When calculating test scores, always use a calculator to minimize errors. 3. Calculate more than once to double-check your calculation. ...
Steps for Calculating Z-scores Step 1: To calculate the z-score for a single data point {eq}x {/eq}, we must first identify two additional values: The mean, {eq}\mu {/eq}, of the distribution from which the data point was sampled The standard deviation, {eq}\sigma {/eq}, of...
An alternative way to calculate the mean is to add up the scores, divide that figure by the total if all the scores were perfect, and multiply by 100 to get a percentage. This type of average won't help place people on a curve, but it's a good determinant of the difficulty of the...
As with the standard deviation, there are online tools that can accurately calculate the average of a set of numbers and calculate the square root of a figure. To find the average delay, take the supplier orders that took longer than average to arrive, add those figures together, and then ...
NPS® is a metric that uses customers’ likelihood to recommend a product or service. Find out how to calculate NPS with this useful guide.
This is a simple formula, but before you can use it, you must first calculate the mean and the standard deviation. To calculate the mean, use this formula: Mean = Sum of all scores/number of respondents It's easier to explain how to calculate the standard deviation than it is to expres...