For non-racers it’s a good idea to know and understand the data necessary to calculate the CR—especially if building an engine from scratch. When ordering pistons, for example, the company’s tech reps will need to know a number of factors to ensure the desired, or at least a safe, ...
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to monitor call center efficiency and performance, occupancy rate is vastly important. With the rise of virtual contact centers, leaders need to stay on top of customer interactions and understand the time agents spend resolving customer inquiries. This has become a bigger challenge with the digital...
What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn rate, and why they are important metrics to measure.
In this article, we look at how to measure and calculate utilisation in the contact centre. What Is Utilisation? Utilisation (also spelt as “utilization”) is the percentage of time that an advisor is either assisting or available to assist with customer activity out of the time that they ...
How to Calculate Click-Through The CTR formula varies slightly depending on the channel: Foremail marketing,theCTR formula = (Number of unique clicks/ Number of emails delivered) x 100 Where unique clicks are the number of times someone clicks on at least one link within your email. ...
What is the economic surplus formula? To calculate the economic surplus in a market, add the consumer surplus and producer surplus. Total economic surplus = consumer surplus + producer surplus That’s simple enough, but it first requires separate calculations for the consumer surplus and producer ...
To calculate NPS, survey customers and see how likely they are to recommend your business on a scale of 0-10. Organize responses into Detractors (0-6), Passives (7-8), and Promoters (9-10). Then, subtract the percentage of Detractors from the percentage of Promoters to determine your ...
Concentration Ratio Formula and Interpretation The concentration ratio is calculated as the sum of the market share percentage held by the largest specified number of firms in an industry. The concentration ratio ranges from 0% to 100%, and an industry's concentration ratio indicates the degree of...
How to Calculate Growth Rates Growth rates can be calculated in several ways, depending on what the figure is intended to convey. A simple growth measurement simply divides the difference between the ending and starting value by the beginning value, or (EV-BV)/BV. Theeconomic growth of a cou...