How to calculate average handle time [+ Formula] Before calculating AHT for your contact center, you need to gather the following data points: Total talk time:the amount of time your agent spends on a customer interaction Total hold time:the amount of time your agent leaves a customer on ho...
While speed brings more convenience to customers by saving time, they also expect comprehensive, quality support, so try to strike a balance between the two for happier customers. How to calculate average handle time As mentioned, calculating average handle time involves adding the total time of...
Compared to follower count, Engagement Rate by Reach (ERR) is a more accurate way to calculate engagement rate because not all your followers will see your content. And people who are not following can still see your content through hashtags, shares, and other promotion methods. That being sa...
Engagement Rate by Posts: (Total Engagements / Total Posts) x 100. This method helps you understand the average post engagement over a given period. For email marketing, you might calculate engagement rates differently. Email engagement often focuses on metrics like open and click-through rates, ...
Curious about your Instagram engagement rate? Find out how to calculate it and boost your engagement on Instagram.
Curious about your Instagram engagement rate? Find out how to calculate it and boost your engagement on Instagram.
The attrition rate measures the number of employees who’ve left an organization within a set period of time. Learn to calculate & decrease this number.
Track your engagement rate today How to calculate the engagement rate
Once you have a better understanding of your “starting point” with customer retention, you can begin to put a plan in action to increase the metric over time. Set a goal for year-over-year improvement to your average customer retention rate. Then, think through thefactors that impact custo...
We show you how to quantify resume achievements in 2025 and give examples of the types of accomplishments you can highlight with hard numbers.