In the Level Two ADHD Coach Training Program, you get the opportunity to deepen your coaching skills to become an extraordinarily impactful and confident coach. In the Level Two training, you will learn and practice dealing with a number of highly sensitive and important coaching issues you may ...
Map out several different customer journeys that might lead someone to your call center. Then place these journeys in an accessible knowledge base and refer to them during training events so they become an integral part of your company culture. 4. Reduce hold times Nobody likes waiting on hol...
You’ve done the work, and become a life coach. Things are going well for you, and then BAM! All of a sudden you find yourself in rough patch & you aren’t sure where to turn. What if you coached yourself? Sure, you could hire your own professional coach, but you also have all...
When you take on a mentee, it’s important to meet on a consistent basis so they have the opportunity to ask for your guidance. However, it’s also important to establish clear boundaries, especially if you are not their direct supervisor. Your role as a mentor is to listen and advise,...
to models that inform coaching supervision as well as to the multiple perspectives of the coaching context, this article details the core features of the supervision relationship that will inform the supervisee (and the systems with which they interact) whether they have found the right supervisor....
Gartner forecasts that by 2026, approximately 10% of agent interactions will be automated using AI, signaling a significant shift in the customer service landscape. Chatbots and customer self-service are at the forefront of this transformation and are poised to become crucial solutions alongside essen...
Though, some people do choose to find an advanced career, which can garner more money and experience. Once you have many years of experience, it may be time for you to talk to your employer about becoming a supervisor. This career change will give you the opportunity to help train other ...
Find your coach Related Articles Explore topic Employee onboarding: How a great start leads to great results Virtual onboarding: 6 steps to engaging new team members New hire job orientation: 5 ways to set employees up for success How to set expectations for employees ...
6. Always show dignity and poise. Show respect. If you question your supervisor’s decisions, do it privately. That’s the professional way. 7. Learn to speak well in public. Do this and you’ll be become influential as people hear your ideas. ...
You can then create a roadmap as you work to expand your knowledge and skillset to become a more effective corporate asset while making you a better candidate for the job you really want. Online certification programs provide an à la carte training experience to help you focus on areas of...