Cultivate an optimistic state of mind and you’ll set yourself up for more positive customer facing experiences. If you’re in a negative state of mind, you’ll start each interaction from a place of “oh no, I have to answer this call / email, it’s going to be a long day.” The...
More ... 5. Learn How to Be a Good Listener The easiest way to learn how to be more empathetic and to stop being mean to other people is of course, by learning how to be a good listener. It’s not that hard to do either and you’ll see that once you understand other people’...
That said, don’t put too much pressure on yourself to look and act a certain way, lest you become more preoccupied with performing as a good listener than actually being one. “Not everybody shows up in the same way to conversations,” Houston says, noting that some folks have ...
Sometimes the very best way to listen is to allow a space of silence in the conversation. A verbal response isn't always necessary, and this space of silence invites the speaker to offer more of what they are thinking and feeling. It's uncomfortable to sit in silence for more than a fe...
Learn how to master the nine different types of listening skills, which include critical and empathetic, to become a better listener and communicator.
- critical / empathetic(批判挑剔 / 同理心) 第五:“RASA”,本身是一个梵文(Sanskrit ),意思是汁液或精华,同时这里代表着 - Receive 关注与你交谈的人 - Appreciate 赏识,要做出反应 - Summarize 小结,总结一下他说的话和要表达的意思 - Ask 询问,问一些问题更好的理解 ...
4. Be empathetic: Try to understand your friend's feelings and see things from their perspective. This can help you offer better support and be more mindful of their needs. 5. Be respectful: Respect your friend's boundaries, opinions, and beliefs. Avoid being judgmental and be open-minded ...
Followandencouragethespeakerwithbodylanguage.Noddingyourheadwillindicateyouhearwhatthespeakerissaying,andwillencouragethemtocontinue.Adoptingbodypostures,positionsandmovementsthataresimilartothespeaker(calledmirroring)willallowthespeakertorelaxandopenupmore. Practicetheempatheticsoundingbacktechnique.Atappropriateintervals...
And it’s about being empathetic, which is essential to creating a genuine feeling of inclusion. In this course, we’ll explore simple yet effective ways you can build equilibrium in a room and on your team, become a better listener, and demonstrate empathy. By using best practices from ...
to me”, which you may think is a suitably empathetic response, might not be helpful because you’re talking about your own experiences, when they really need to focus the conversation on themselves. Handing out advice (no matter how sensible it may be) or trying to cheer people up is ...