Looking to start a corporate social responsibility programme? Here's 8 steps to craft a cost-effective CSR strategy that benefits your employees and community.
Focuses on the monitoring and training of the customer service representatives (CSR) at retailer Borders Group Inc. in Ann Arbor, Michigan. Alignment of the CSR behavior with enterprise-wide objectives; Improvement of customer satisfaction; Decline of the telephony expenses.Korolishin...
The good news is you can make money and be a good corporate citizen. Truthfully, practicing corporate social responsibility (CSR) can positively affect the bottom line. What is corporate social responsibility? Corporate social responsibility (CSR) is the effort a business makes to take responsibili...
Communication –Are employees getting enough info from the company about what’s happening and do they feel they’re being listened to? Corporate Social Responsibility (CSR) –Do employees feel the company is a good corporate citizen with a worthwhile cause? Customer focus –Are employees in a ...
How can you turn an angry customer into a happy one? Start by apologizing for the inconvenience. Be empathetic and listen carefully to their concerns. Offer a solution to resolve the issue, even if it was not your fault. At times, offering goodwill gestures or going the extra mile can tr...
I did my best to make this handbook a single and consistent (but now I know that is really hard). It's organized in an order that makes logical sense to me. I think it can also be a good complement to official documentation and other great documents. Many of the topics described here...
One of the most important things about CSR is measuring the impacts – not just on your company but on the wider community and on the people and causes you support. Choosing a good partner for your giving activities can help you make sure that you are achieving the desired impact with your...
Aligning a brand withcorporate social responsibility (CSR) initiatives An event sponsorship package is essentially your “pitch” on why potential sponsors should choose your event over other events or channels in which they could invest their budget.It’s critical to understand the goals of any exi...
There is no need to send the private key to the CA. Once you get your SSL certificate, the private key on the server will bind with it to encrypt the communication. How to Verify Certificate Information from CA After receiving your certificate, it is a good idea to verify that the certi...