ServiceNow was recently named one of our most used apps for the third year in a row, is a new Microsoft Viva (Employee Experience Platform) launch partner, and has been building deep integrations to benefit our joint customers like new employee onboarding. To help you ...
Once the initial ticket is created, you can do a few different things: You can assign it to a specific team member or group, you can link tickets together to keep multiple incidents of the same problem grouped together, and you can add what’s called a child issue, which is essentially ...
A ticketing system is a customer service tool that enables businesses to manage and track customer support requests through to resolution. When integrated with the contact center, customers can submit support tickets through multiple channels or agents can manually create tickets during their customer co...