ServiceNow was recently named one of our most used apps for the third year in a row, is a new Microsoft Viva (Employee Experience Platform) launch partner, and has been building deep integrations to benefit our
Once the initial ticket is created, you can do a few different things: You can assign it to a specific team member or group, you can link tickets together to keep multiple incidents of the same problem grouped together, and you can add what’s called a child issue, which is essentially ...
process requests, and provide self-service capabilities. By minimizing reliance on multiple support tools and reducing the volume of support tickets, it helps organizations improve response times, optimize operations, and lower support costs.