We’ve seen very rewarding results - CSAT, CES and NPS have all increased since implementing our survey strategy. Any surprises? One of the most surprising and very pleasant outcomes has been the genuine compliments for DMI staff which people have offered – and that’s always well received wh...
1. What's the Net Promoter Score (NPS)? 2. How to calculate NPS? 3. Net Promoter Score calculation formula 4. Promoters in NPS score calculation 5. Detractors in NPS Calculation 6. What are passives in NPS calculation? 7. 3 actionable methods to calculate Net Promoter Score 8. Survicat...
Learn how to benchmark your Net Promoter Score (NPS) performance, track progress, and see better customer experience results.
How to create an NPS survey? First, choose an excellent customer satisfaction tool. This will make the design, distribution, and analysis much more efficient. When you sign up for Survicate, you can have your survey ready for your customers in a matter of minutes. The whole process happens...
How can I negotiate for lowest interest rate for my personal loans from banks in India? Which is the best tax saving investment among NPS, PPF and debt mutual funds? Would not taking a tax return help a person's debt? Why does a person need to pay property taxes? What is the homestea...
However, the tax treatment depends on multiple factors such as the type of mutual fund, holding period, your tax slab, etc. How much tax do I pay on mutual funds? How much mutual fund investment is tax-free? How do I avoid tax on mutual funds? Do we need to show mutual funds in ...
.Equity Linked Saving Scheme or ELSS Funds are a class of mutual funds that invests major portion in equities & equity linked securities
NPS gives you an option to add anopen-ended follow-up questionto ask your customers why they gave you a particular score. With the in depth analysis of these qualitative answers, you understand your customers’ real needs and expectations. ...
Net Promoter Score (NPS):A measure of how likely consumers are to recommend a business to their family and friends. Consider an example of a competitive analysis in business planning. You might find that one of your strongest competitors has a higher CLV than your business. To improve your ...
Which is the best tax saving investment among NPS, PPF and debt mutual funds? Why has the Ministry of Finance and the Government of India increased the rate of service tax from 12.36% to 14%? I had taken 5 lacs on interest and as a security I h...