Whether you're frontline, managing a team, or focusing on company-wide improvement, these customer service tips ensure you stay competitive.
However, while technology has come a long way to help improve self service channels, there are some instances when your customer will still want to speak to a person. If the issue can’t be solved without human interaction, or if it involves too much effort to use self service options, d...
Here’s something I find interesting: 80% of customers value their experience with a company just as much as the product itself. By mapping out the customer journey, I’ve seen how it gives marketing, sales, and service teams a clear understanding of each stage. It reduces friction and lea...
Many factors impact airline pilot salaries. You have to look at multiple criteria and examples to have a real understanding of how much pilots earn. In other words, you want to know how muchyoucan expect to earn. How much do pilots make is a simple question with a multi-faceted answer. ...
Subscription models make it much easier to predict how much revenue your business will receive each month. Since your customers are paying repeatedly, you know when they‘re going to make a payment and how much it will be for. When you’re factoring budget into your business strategy, I thi...
Improving Customer Service Standards by Addressing Problems Head-on Your customers are interacting with your business pretty much every day. It is clear that at some stage, your team will encounter roadblocks and challenges.The success of your business will depend on how skillfully you handle yourcu...
Customer effort score (CES):Another scale-based service metric that measures how much effort was put into using your product or service or how easy it was for customers to resolve an issue with your service reps. Analyze these metrics together with broader business metrics for a comprehensive vi...
Exceptional customer experiences begin with the pursuit of continuous improvement. Measuring customer service efficiency allows businesses to identify areas for improvement so they can make data-driven decisions on process optimizations. It’s much easier to spot bottlenecks or gaps in operations when you...
Include Smart Links resources to make it easy for reps to leverage the tool to attract, teach, and interact with their buyers. Train, measure, and reinforce via coaching around the KPIs set. How to Prospect with Sales Navigator Did you know that you can easily filter to find 2nd-degree co...
Free themes tend to look similar, so your site won’t stand out as much. Free themes have limited functionality. Paid themes provide customer service; at best, free ones offer a Q&A board. Paid WordPress and WooCommerce themes cost anywhere from $20 to $100 per year. ...