In the dynamic realm of business, technological adaptability remains a defining factor in maintaining a competitive edge. The Philippines' call center industry, an established cornerstone of its thriving BPO sector, is in the throes of this evolution. As
Read the full-text online article and more details about "Building a Call Center Career in the Philippines; How Epixtar Agents Overcome Challenges and Reap Rewards" - Manila Bulletin, July 18, 2004Manila Bulletin
However, the exact make and model of your headsets is a decision that can be left until the later stages of the planning process. It can even be left until the very end, if you plan to trial several products in the first few weeks of opening your operation. The only decision you will...
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57 The Philippines – A profile Strategic location, skilled people, a stable democratic government, a vibrant economy make it an attractive investment destination Overview Investor considerations The Philippines, with its strategic location, is a gateway to the huge Asian market. Its considerable ...
Are you thinking of hiring a virtual assistant from the Philippines? This article will tell you pretty much everything you need to know –where to hire, how much to pay, how to transfer money, hiring tips, pros & cons, etc. Here’s what this article covers In this post, I’ll tell...
A year after the Melissa virus hit the Internet, a digital menace emerged from the Philippines. Unlike the Melissa virus, this threat came in the form of a worm -- it was a standalone program capable of replicating itself. It bore the name ILOVEYOU. The ILOVEYOU virus initially traveled...
Magellan Solutions is an ISO-certified provider of prime call center business solutions in the Philippines. We offer a wide range of outsourced call center services – top-tier omnichannel contact center solutions, phone answering services, technical support, etc. Put your customer service in expert...
Before migrating to Shopify, Dermalogica ran their B2B business on a custom-built platform that allowed customers to place orders, but not much else. The platform’s outdated interface, poor search functionality, and impossible to manage merchandising would often lead to customers phoning in their ...