In the beginning, Capgemini had two goals. The first was to increase revenue for their IT services. The second was to improve the overall brand awareness and the reputation of their consultants. Capgemini competes with well-known consulting brands like ...
Executives are also weighing in on the sudden adoption of generative AI among organizations. "Generative AI is a fascinating technology but still very new," says Jiani Zhang, executive vice president and chief software officer of Capgemini Engineering -- its parent companyCapgeminiis a multinational...
Purpose—While digital transformation has been widely implemented in large corporations, there is a big potential for startups and SMEs that are lagging behind in utilizing this opportunity. This chapter aims to raise awareness among startups and SMEs about digital transformation by developing a digi...
Solution:In partnership with Capgemini, the organization adopted a digital core solution that delivered a consistent experience across various channels accessed by customers, brokers, agents, and employees. Benefits: Improved customer journey with new self-service portal Customers, brokers...
How Siemens is Reimagining the Energy System of Davos Ahead of the 2025 WEF summit, Siemens has fitted host town Davos with an eco-friendly energy distribution system to help the WEF walk the walk sustainably Capgemini: How Gen AI Drives Rise in Corporate Emissions ...
Mid: Management of a team with some entry level employees. Is responsible for multiple clientele. Senior: Takes management decisions and sometimes takes calls on business growth and project acceptance decisions. Generally has multiple mid-level employees and some entry level employees ...
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk… Article Customer service audit checklist for better CX A customer service audit is one of the best tools in your toolbox to ensure you offer high-qualit...
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk… Article Customer service audit checklist for better CX A customer service audit is one of the best tools in your toolbox to ensure you offer high-qualit...
Good BI architectures minimize manual intervention, secure data at rest and in motion, and reduce overhead with data movement. Sree MajjiApexon Start with the business case Ease of use drives a lot ofBI platform decision-makingbecause businesses want to empower more employees with data-driven...
During the worst of the COVID-19 lockdowns, large enterprises continued to push forward with their AI projects, according to a Capgemini survey, with 53% moving AI pilot projects into production. Many in the boardroom see AI as an emerging way out of today’s business constraints. Not so...