However, like any approach to organisational governance, it may also have potential downsides, including slower decision-making, confusion over responsibility, potential for conflicts, dilution of expertise, risk of populism, efficiency trade-offs, and overwhelming employees with decision making requirements...
The best customer experience programs rely on an overarching vision that can inspire an organization through years of program maturity.
Companies have started to recognize the importance of diversity and inclusion—but few have found ways to hold themselves accountable to real change. The first step for an inclusive company culture is to measure D&I. Surveys are the perfect tool for meas
Expert Insight Erik Baskin, CFP®, CEPA®Financial Planner for Military, Veterans, & Business Owners Lt. Col. Jerry Quinn, USARChief Operating Officer & Secretary at the American Armed Forces Mutual Aid Association (AAFMAA) Gail HarrisSenior Vice President, CFP®, CIMA® ...
Purpose This paper aims to explore the psychological process by which front-line employees (FLEs) in hospitality firms make decisions on hiding knowledge. Design/methodology/approach A qualitative methodology was used, with triangulated data collection from six different types of hospitality firms. By ...
Let’s face it – the old days of employers doing things TO employees instead of WITH them no longer fly. Companies thrive based on the energy and insights of their people. That’s whyemployee surveyshave become so critical. These tools clue leaders in on what’s actually happening across ...
saw XXL’s total satisfaction score at 94%, one of the main achievements HappyOrNot has been able to help XXL employees with is the ability to now offer otherwise-disappointed customers with better alternatives when a retail store or its online store doesn’t have a particular product in ...
Why does this matter? Well, engaged employees are more likely to work harder and solve problems, grow and develop faster, get along with colleagues and clients, and stay longer at a company. All of these have very positive impacts on your business. ...
The implication of these trends is clear: Employees are re-evaluating their relationships with their employers, and many are not liking what they see. In some cases, work demands have greatly risen due to the pandemic, leading to increasing levels ofburnout—itself...
Soft due diligence can also concern itself with the target company's customers. Even if the target employees accept the cultural and operational shifts from the takeover, the target customers and clients may well resent a change in service, products, or procedures. This is why many M&A analyses...