Another stressful client behavior is aggression, which could be exhibited through stalking, verbal or physical abuse, and in extremely rare and tragic occurrences, can involve the use of a weapon such as a knife or a firearm (Lamb, Catanzaro, & Moorman,2006; Taylor,2008). The literature indic...
At the same time, David Michael Snoberger, a volunteer counselor with hundreds of hours of experience, saw an opportunity to support those staff members by making public his own long-held concerns about Crisis Text Line's lack of robust cultural competency training for its 37,000 volunteers, ...