Your SLA can claim uptimes from 99% to five nines, but you should know just how uptime is calculated and how important your check interval is.
Mean Time to Resolution (MTTR) is a key performance metric used to measure the average time it takes to resolve an issue or incident from the moment it is reported until it is successfully resolved. This metric is crucial for assessing the efficiency and responsiveness of a system, process, ...
MTTA (mean time to acknowledge) is a different metric that measures failure incidents. It is calculated as the average time from an incident to when work begins on the issue. The formula for MTTA is simple: divide the time between alert and acknowledgment by the number of incidents. This is...
Mean time to repair (MTTR) is a widely used metric that estimates the average time a system is likely to need repair before it can resume normal operation. The lower the MTTR value, the easier it will be to fix. When managing systems, technologies or processes, the goal is to reduce th...
Mean time to restore (MTTR) is the average time it takes to recover from a system failure or outage. It's calculated by dividing the total downtime by the number of failure incidents over a specific period. A lower MTTR indicates a more resilient system and a more effective incident respon...
The most effective way to improve MTTR is to implement a secure remote access solution that is purpose-built for the unique constraints of a CPS environment. The right solution effectively reduces MTTR by facilitating quicker issue resolution, operating under low bandwidth conditions, ensuring high sy...
Read more about NPS scores and how they’re calculated. Tools for measuring NPS Survicate HubSpot Customer Feedback Software SurveySparrow Survey Kiwi Check out our guide to how to create an NPS survey that gets responses. Why is it important? Your brand’s NPS directly ties to the customer...
Mean opinion score (MOS):The MOS is a collective measurement of call quality. It’s calculated based on parameters such as latency, jitter, and packet loss. It ranges from 1 (poor) to 5 (excellent). Using OpManager, you can set a lower limit for MOS and get alerted when the call qua...
Now we can check Mean Time To Repair (MTTR). It is the average time spent between maintenance and repair. This time also will be given in days. For example, the work started on February 16 and completed onFebruary 17 the MTTR can be calculated as 1 day. ...
Mean time to detect (MTTD) and mean time to resolution (MTTR) are key metrics for our customers. They’re calculated by measuring the time a user in our platform starts to investigate an issue (such as production service down) to the point when they stop doing...