It is often hard to get the organization to recognize the importance of this methodology for business success. Buy-in is much easier to achieve when both management and the team understand the importance of identifying and fixing the problem. But management does not dictate a problem and solution...
This case study demonstrates the numerous challenges will occur in working with the intangible factors that are both hard to recognize, quantify and rarely tracked by organization. Practical implications During the research, the pre-award service process was studied, data were recorded and various ...
Central to Lean Six Sigma is a structured approach to identifying the root cause of an operational problem, devising a remedy, and making sure that theimprovement sticks. This is the domain of process improvement specialists —“Black Belts”are the highest level — who design improvement projects...
Different managements will put differing weights on hard cost savings and soft cost savings. Some companies like to ignore soft costs altogether, but this is not recommended. While everyone likes to see the hard savings, as they are easier to prove out, soft savings should at least be recogni...
Six Sigma’s Focus is Slightly Different On the other side of the spectrum is Six Sigma. Six Sigma focuses on eliminating variation from a process. Let’s say that your customer feedback scores varies drastically from 1 through to 10. They are so inconsistent that you find it hard to put...
You will need the hard copy, as the CSSBB exam is an open book exam. You can take this is the exam. ASQ does allow books in the exam but does not allow the questions. So, you will have to remove practice question pages from the binder. 3. Calculator ASQ does not allow programmabl...
It’s hard to fight against variation when you don’t know if your efforts are making any actual change. This makes it important to record the results of your work, and pay special attention to how everything you do changes the final output. Sometimes your analysis is going to reveal patt...
Imagine sailing a ship without a map. No matter how hard you try, you’re bound to run into obstacles. This is what it feels like running a business without a solid quality management system. Most businesses start well, but maintaining high standards becomes increasingly difficult as the opera...
Let us look at the 5 simple steps to becoming a lean six sigma consultant Step 1: Master Skills To become a Lean Six Sigma Consultant, mastering a combination of soft and hard skills is essential. Here's a general outline of the Lean Six Sigma consultant requirements: A. Soft Skills ...
If you’re not paying attention, issues with your customer service can quickly slip past you unnoticed and cause a lot of problems for your organization. And while it’s true that they are generally not that hard to deal with if you have a planned approach in the first place, it’s als...