In this guide, we've put together 16 key help desk metrics that you need to keep tabs on to measure the effectiveness of your service desk.
Does the help desk use continuous, event-driven surveys to measure customer satisfaction? Does the help desk post key performance indicators such as customer satisfaction, first-call resolution and call cycle time? Do help desk agents have performance goals in these areas? Do help desk agents prac...
What does she say we have been focusing too much on in schools? Bernadette Duffy, early years consultant We focus on the things that are legitimately important but we teach them in a way that makes them easier to measure. I think we need to redress the balance that puts the focus ...
Customer stickiness can significantly impact your business’ longevity and long-term success. Here are some of the ways it can help you grow your business: 1. Reduces Churn Even if you’re incredibly efficient in selling subscriptions to your prospects, you won’t get too far if yourcustomerch...
Plan your desk purchase to fit your equipment, rather than the other way around. If you plan to use one or more desktop monitors (which is recommended), measure the physical dimensions and ensure that your desk has room to hold them. ...
A low cache ratio, on the other hand, suggests that your caching strategy may not be effective, and you may need to consider implementing other optimization techniques.For sites subscribed to our Monthly Performance Reports we measure the cache ratio and report it to our client. Our ...
Therefore, benchmarking allows you to interpret your survey results meaningfully, offers you a clearer picture, and helps you measure the real success of your efforts. 8. Avoid Considering Incorrect or Incomplete Responses It is common for people to leave your survey midway and submit incomplete su...
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How do I accurately measure the ingredients? What happens if the lye splashes on me? What does “trace” really look like? What how can I keep my soap from going rancid? How can I tell when the soap has cured long enough? What is the easiest way to get the soap out of the mold?
We focus on the things that arelegitimatelyimportant but we teach them in a way that makes them easier to measure. I think we need toredress the balancethat puts the focus purely on gaining the skills and far far more...