No one is closer to a retailer’s customers than its frontline employees, and yet, retail has one of the highest turnover rates in any industry. According to a Hay Group report, the turnover rate for hourly store employees is the highest it has been sinc
Related resources Employee Experience employee turnover cost 11 min read Employee Experience Human Experience Management (HXM) 13 min read Employee Experience Employee Motivation 15 min read Employee Experience People Analytics 27 min read SEE MORE...
that is only one component of well-being. There are many ways HR can play a direct role in supporting employees’ overall well-being. In this article, we’ll discuss what well-being is, how it impacts individuals and organizations, and ...
What’s one thing virtuallyeverybusiness does — no matter their industry, target customer, or product or service? They set goals. These goals may be company-wide or department-specific. Regardless, without them, it’d be difficult for employees to understand their purpose and why they’re doi...
14. What Does Success Look Like? One area (often overlooked) is providing absolute clarity in “what success looks like”. All employees must be able to understand their goals and determine whether or not they are achieving them. A good way to do this is to set advisors performance-based ...
Machine learning is a game-changer in combating account takeover fraud. Let’s look at just some of the ways AI empowers fraud detection and prevention: Fraud Scoring:Machine learning algorithms can analyze large customer behavior datasets to identify fraudulent activity patterns. By ranking...
Empower employees to be themselves As your employees promote your company, values, and culture on their own social media accounts, make sure they are empowered to maintain theirindividual, unique voices. Genuine posts are more important than marketing language. Just encourage them to be honest and...
Whichever method you choose, and based on the characteristics of your business (industry, customers, etc.), you should define smaller goals that involve various departments and areas. Here, you need to think from a consumer perspective and an internal one for employees and other relevant stakehold...
Bob Nelson’s1001 Ways to Energize and Empower Employees One of the great things about being a manager is that you are always learning and there is always more to think about when trying to help your team grow. I hope sharing my own learning experinces has helped and I would love to he...
Empower employees to prioritize the customer experience Ultimately, your employees are going to be the ones interacting with your customers the most. You need to give them the tools and training necessary to prioritize the customer experience. Some of the ways to do this include: ...