Stray, Jonathan (2012): Metrics, metrics everywhere: How do we measure the impact of journalism? Cambridge: Nieman Journalism Lab. URL: http://bit.ly/1eKkQvD.Stray, Jonatha. (2012). Metrics, metrics everywhere: How do we measure the impact of journalism? Neiman Lab. Accessed March 29,...
In this guide, we've put together 16 key help desk metrics that you need to keep tabs on to measure the effectiveness of your service desk.
What metrics matter most when it comes to your 'personal brand', whether on social media or in smaller circles (internally), how do you measure growth or success? View the poll results (272 participants) and benchmark your thoughts against verif...
How do you measure teamwork? And is that something you should even be doing to keep track of what's going on at your business? One approach is to measure the team's output such as hours billed, units sold, number of tickets answered, repeat customers, or whether the team completes a ...
What type of metrics and tools would a company typically use to ensure that they are customer centric and provide value? What is the difference between business intelligence and data analytics? How do you measure ROI of leadership development?
There are multiple KPIs/metrics that you can define and collect data for correspondingly, to be able to look at the functioning and/or the success of a datawarehouse. Some of them might be easy to quantify, while the others are bit more difficult. ...
Methods and Metrics How to Measure the Reliability of Your Methods and MetricsHow to Measure the Reliability of Your Methods and MetricsJeff Sauro
Learn about vanity metrics. What are vanity metrics? How do you identify them? And how do you replace them with better KPIs?
pattern under varying loads and helps identify any performance bottlenecks as well. Thus, an application with high throughput can perform and scale better compared to an application with a lower throughput. You can measure the throughput of an application using the following performance met...
Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.