Calculate Resolution Uncertainty by Device Type Resolution uncertainty is affected by the type of measurement equipment being evaluated. Below, you will find step-by-step instructions for determining the resolution uncertainty of various measurement devices. How to Determine Resolution Uncertainty of Digital...
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Defining and measuring first call resolution in your contact center in critical for improving customer experience.
Calculate the device screen resolution square root –> for iPhone 6, it would be 750×1334. So the result will be a 1,530 Dp value. Step 2 – Match the Screen size to the Dp Value Now, it’s time to match the screen size to the above Dp value to find PPI. An iPhone 6 dev...
Resolution is a measurement of the number of pixels -- picture elements or individual points of color -- that can be contained on a display screen or in a camerasensor. In practical terms, resolution describes the sharpness, or clarity, of an image or picture. It is expressed in terms of...
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How do you calculate the Customer Effort Score (CES)? To get the CES, businesses follow two well-known and practiced survey methods: Likert scale The Likert scale is the most commonly used survey tool for customer effort scores. It's a 5- to 7-point scale where customers are asked to ...
How do you calculate the customer effort score? Determine your CES score by using CES surveys to collect responses from customers who have recently interacted with your company. In these surveys, customers are typically asked, "On a scale of 1–5, how easy was it to resolve your issue?"...
But what is occupancy in a call center? What is a good occupancy rate for a call center? And how do you calculate and improve it? Let’s understand all these in detail. What Is Occupancy in a Call Center? Occupancy in call centers refers to the time call center agents spend actively ...
you should use decimals in your code when you need to represent fractional values or perform calculations that require a high degree of precision. for example, if you're coding a program to calculate the average score of a game, using decimals would make sense as the result could be a ...