Walk with us into the weird world of non-standard NPS scales: We’ll look at when you might want to use them,how to calculate NPSon a 5-point (or any other!) scale, and the vexing question of whether all this can be called NPS if you don’t use the 0-10 scale… How to calcu...
How do you calculate candidate NPS? Calculating a candidate’s NPS is just as simple as calculating a regular NPS. Every NPS survey asks similar questions, with the answer ranging from 0 to 10. For example,“How likely are you to recommend our hiring process on a scale from 0 to 10?”...
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2 passives (ie. 70% of the total count) and 1 promoter (ie. 10% of the total count). When we calculate NPS, we subtract the percentage of detractors from the percentage of promoters. In this case we get - 60 % as a result. That is not very positive, isn’t...
5‐point and 7‐point Scale: Does It Matter?Source The two most widely used scales are the 5-point (also known as the unipolar Likert Scale) and the 7-point (also known as bipolar Likert scale) scales. A lot of research on the scales confirms that these two scales are the most ...
This increases the likelihood that two applications will contend for connectivity at some point on the device. For enterprise users using push or poll e-mail solutions, this is almost a certainty. Second, Windows Mobile devices are sold and used around the world. An application that...
Net Promoter Score (NPS) is a customer satisfaction metric that measures the possibility of users recommending your products to others on a scale of 0-10. It is measured to gauge customer sentiment and loyalty by asking one question: “How likely are you to recommend {product name} to a fr...
For example, when I used to travel the world doing presentations on a weekly basis, almost every time I finished, there were a few people asking for a copy of my slides. My answer was always to hand them a business card and ask them to send me an e-mail message. Why would I do ...
Last, you want to provide a “push” sort of notification system, so that when the user clicks on the up-arrow, the count will increment and then notify interested parties. This is going to require three steps: knowing when the user clicks on the up-arrow (which w...
First, you can always go back to turning sessions on; when sessions are on, Passport will create a unique identifier and hand it back as part of the HTTP response as a cookie. Clients are then required to hand that cookie back as part of each subsequent request. The main re...