Whether you're frontline, managing a team, or focusing on company-wide improvement, these customer service tips ensure you stay competitive.
When should you contact your network provider? If your internet connection suddenly stops working, reset your router. If that doesn’t work, check with your internet provider to see if they report an outage. You can do that by calling their customer service number or using the company’s app...
Yes, you can transfer your internet service if your new address is within your current ISP’s coverage area. If it’s not, you’ll need to subscribe to a new internet provider available at your new home. Do you have to pay to transfer your internet? Can I set up my internet servi...
If you can do something for a customer, by all means, do it. The lower theirperceived effort, the better they’ll rate your customer service. When you really do need a customer to carry out a lengthy set of instructions on their own, use numbers or bullet points. Say, for instance, ...
Target market:Who are your competitors' ideal customers? Are they exactly the same as yours? Is there any customer segment you (or both of you) are missing out on? Pricing:How do your competitors’ prices compare to yours? If their price offering is more than your business but still turni...
The first thing any customer-facing support person should do is to learn about the customers they will contact. Before sending a follow-up email or call, understand the customers’ experiences with the company. For instance, check up on support tickets, conversations with sales teams, support fo...
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Owens says: “I have handled several mediations where incorrect descriptions were verbalized by customer service associates to consumers looking to purchase or clarify the details of a purchased good. For example, a customer calls Brand X to ask if an item has a laboratory-grown diamond and the...
I have Spectrum, and with the My Spectrum App, as long as I turn on alerts for outages in my account settings, I’ll be notified if my area is affected. If there’s an outage, technicians can often resolve them in a matter of hours. In the meantime, you’ll have to wait it out...
They researched over 97,000 customers who have interacted with customer service representatives and hundreds of customer service organizations to find answers to three critical questions:To what extent does customer service matter in driving customer loyalty? What can customer service do to drive ...