Buchanan Jr. Distinguished Professor of Dispute Resolution and Organizations at Kellogg, she has trained managers and executives around the world in the preeminent Kellogg negotiation methods. She is coauthor of
When we spoke with experts about dealing with difficult customers, the most frequently recommended customer service training exercise was role-playing. Although each customer may bring about a unique conflict and interaction, it is important to prepare your employees for as many different situations as...
Why do managers encourage conflict in teams? To what extent should it be encouraged? Discuss why managers should always try to use positive reinforcement instead of negative reinforcement. Explain how workforce diversity is both a challenge and an opportunity for...
1. Distinguish task conflict from relationship conflict and explain how to apply the former, with minimal levels of the latter. Explain/Support fully. 2. Discuss a conflict you have encountered in yo Explain the conflict resolution strategies used by ...
I study interpersonal interaction for a living, so I should have been better at that, but it’s really hard to deal with these issues. We have a lot of lay theories of how we should handle conflict, and I did too, so I’m just as guilty of this. ...
If you feel soft skills, like patience andconflict management, aren’t your strong suit, don’t fret. You always have the opportunity to continually build your skills throughpersonal development. Here are seven tactics you can use to enhance your soft skill set. ...
The Age of Disruption: How Power Shifts Create More Conflict A Strategic Multilayer Assessment (SMA) Periodic Publication September 2019 Contributing Authors: Weston Aviles (NSI), Patricia J. Blocksome (Naval War College – Monterey), Donald Bolduc (Truth to Power LLC), Skye Cooley (Oklahoma ...
Escalating geopolitical competition and disruptions induced by COVID-19, weather, and conflict have made supply chains a top priority issue for C-suites and boardrooms. Organizations are deploying or exploring a variety of segmentation strategies, considering both geopolitical exposures andconcentratedproduc...
Answer to: How is conflict during negotiations handled in high-context and low-context cultures? By signing up, you'll get thousands of...
People's approaches to conflict and negotiation often have different attitudes, goals, and practices according to cultural differences. Explore examples of cultural influence and differences resulting in various outcomes as applied to negotiation. Related...