If you lose power in Houston, contact CenterPoint Energy at 1-800-332-7143 or report an outage online. You can receive updates on when your service will resume. Do not contact your electricity provider — it is not responsible for restoring energy during a power outage.View...
The slow pace of restoring power in America's fourth-largest city has put CenterPoint Energy, Houston's utility provider, under mounting scrutiny over whether it was sufficiently prepared for Beryl.
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Some residents have complained of a lack of communication from the utility, leaving people with little idea when they will have power again. The company responded to customer complaints its outage map shows areas have power when, in reality, they don’t. ...
"In addition to damaging CenterPoint Energy's electric infrastructure and equipment, severe weather may have caused damage to customer-owned equipment" such as the weatherhead, which is where power enters the home, the company said. Customers must have repairs completed by a qualified electrician be...
As of Wednesday night, more than 1.35 million customers were still without power in and around Houston, according to utility trackerPowerOutage.us. At the storm's peak, more than three million customers had been without power. CenterPoint Energy rolled out a new map to check the progress of...