Job Description, Duties, Interview Questions and Salary for Guest Service Manager The Front Desk –GuestServicesManageris a crucial role in the hospitality industry. This person is responsible for managing a team of front desk agents and ensuring that guests have a positive experience from check-in...
Hotel Front Desk Agent Job Description Job Duties– Sometimes known as a customer service representative, guest services associate, reservations clerk, or receptionist, a front desk agent is the hospitality industry equivalent of a restaurant host. The main responsibility of a front desk agent is to...
check in guests, check guests out, and keep the front desk area and lobby clean and presentable. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. You will be responsible for large am...
One of the primary duties of a front desk agent is to check-in guests. This involves verifying identification, providing room keys, and explaining hotel amenities. They also handle guest complaints and requests, such as providing extra towels or arranging transportation. In addition to guest intera...
The top front office employee is the front office manager. The manager oversees all front desk operations, handles special guest requests and ensures that all departments--housekeeping, bellmen, and door attendants--are performing duties as assigned. This manager might also hire or lay off employe...
General Duties The supervisor assists with and oversees guest check-in and check-out of the hotel. The supervisor ensures that all front desk employees engage politely and attentively with incoming and departing guests. She assists with cashier functions, including taking large cash amounts and ha...
Hotel Front Desk Receptionist Job Description Greet guests with a warm and friendly demeanor, providing a welcoming atmosphere upon arrival. Efficiently handle guest check-ins and check-outs, ensuring accurate and timely processing. Identify and allocate rooms to guests and assign appropriate room types...
A night manager's duties are a little different. The night manager makes sure that the hotel is secure and the guests are taken care of overnight. She might supervise the night desk clerks or, in a small hotel, serve as the desk clerk overnight. If guests have complaints or need help...
In a typical hotel, guest services is part of the front desk operation. A typical guest's first exposure to guest services is with a clerk at check-in. A primary duty of the manager is to oversee the work of all clerks, while providing hands-on assistance. The manager schedules staff,...
A front desk manager is responsible for overseeing front desk operations. This may mean performing front desk tasks, supervising front desk employees, and taking on budgeting, hiring, and training duties. A key part of the job also involves managing when staff are working so that the front des...