This paper analyses the impact of online reviews on hotel booking intention. The moderating effect of brand image, star category, and price on this relationship was also tested. A quantitative approach has been followed by collecting questionnaires from a convenience sample of 432 customers who have...
When booking more than 5 rooms, different policies and additional supplements may apply. Some helpful facts Check-in/Check-out Check-in from: 15:00 Check-out until: 12:00 Check-out from: 07:00 Check-in until: 00:00 Reviews of Hotel Veri from real guests Verified reviews provided by 9....
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Only 36% of hotels respond to reviews on booking sites, and you should always be aiming to set yourself apart from your comp set. How should hotels respond to positive reviews? Today’s travellers are savvy and are accustomed to having generic content thrown in their faces all day, every ...
Ocean Hotel provides airport transfer service upon request with an additional fee of 400 CNY in local currency. To request, check the box on the booking form just before the payment page. While staying at Ocean Hotel, you can take pleasure in the swimming pool facility to get your day start...
rating details increases both booking intentions and consumer trust. Theresults suggest that consumers tend to rely on easy-to-process information, when evaluating a hotelbased upon reviews. Higher levels of trust are also evident when a positively framed set of reviewsfocused on interpersonal service...
Nowadays, potential consumers do not have to be physically present in a hotel to experience its environment, since hotel-booking websites and review websites have provided rich photos enabling virtual experiences that largely inform consumers’ decision-making (Kim et al., 2021; Shukla & Mishra, ...
Although most hotel booking sites have very brief descriptions about the location of their hotels, many of them provide an online map for the convenience of all customers. When I booked my hotels in Jakarta through Traveloka recently, I checked their exact location first before placing any bookin...
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To the surprise of its "partners", the site (Booking.com) now reserves the right to automatically resell a room that one of its customers has canceled, so as not to lose commission. They block access to the customer's bank information, so that the hotel cannot claim the forfeit for no...