As technology advances to improve automation and the way humans interact with computers, predictive dialers are now being supplemented by outbound IVR solutions, which have a number benefits over predictive dialers. Instead of connecting live callers to an agent when the phone is answered, outbound...
*astDial comprises of three main components: A management application in the Cloud, where leads can be uploaded and also monitor the agent status An app installed on the agent mobile, which facilitates dialing and lead updates An app installed on the admin mobile, which displays leads and the ...