By using the tool developed by Parasuraman (1988), this research was conducted to determine and identify the relationship between tangibility and responsiveness in influencing the patient satisfaction at Medical Out-Patient Department (MOPD) in Hospital Sultan Abdul Halim (HSAH) Sungai Petani, Kedah....
Ministry of Health (Kementerian Kesihatan Malaysia, KKM); Director of Health, Penang State Health Department; Deputy Director of Health (Pharmacy), Penang State Health Department; ID Department in Penang Hospital (Wong Peng Shyan); Pharmacy Department of Hospital Sultanah Bahiyah, Alor Star, Kedah....