They should use 'Ask HMRC', which will guide them through their query and take them to a webchat adviser. Agents should make clear it is an agent contact in the webchat and that they are requesting a call-back for a c...
Worse, with the call centre still short-staffed amid the pandemic, contacting the right person could take far longer than usual. Advertisement. This is called a pay as you earn (PAYE) “notice of coding” and you should check the details, just in case. hmrc basic paye tools; hmrc basic ...