To help HMRC maintain the service, agents are requested to spread calls throughout the day rather than phoning as soon as the helpline opens. In addition to this trial, HMRC is also reminding agents of the following digital services:
4 agents have given me completely different stories, and I waited in all day today (2 days before Christmas) for an arranged call from a Manager, which of course never came. Beyond incompetent. If they were a private business they would have been forced to shut down. Date of experience...