HMRC won’t be offering phone support for these services, other than when agents need support to get back online. HMRC has confirmed that it will keep the representative bodies informed about how it performs against the target of 10-minute response times for the relaunched agent dedicated...
HMRC owe me quite a large rebate, which they agree they owe me, but I have been trying for 4 months to get it back after their first cheque was sent to an incomplete address and then cancelled. 4 agents have given me completely different stories, and I waited in all day today (2 ...