Frappe Helpdesk is an open source ticketing tool that helps you streamline your support workflows, handle issues efficiently, and delight customers – all at a fraction of the cost. If you are looking to boost agent productivity, reduce resolution times, and deliver exceptional customer experience,...
While it’s not a fully open source solution, it does offer a lot of features for free. This also includes a free ticketing system with an unlimited number of tickets. All in all, Tidio’s practical helpdesk tools will help you optimize your support processes and improve your team’s ...
For businesses that prefer a more flexible and customizable solution, open-source ticketing systems provide a compelling alternative to SaaS platforms, offering greater control over the software and the ability to tailor it to specific business needs without incurring licensing fees. In this section, w...
The System can be easily integrated and deployed with the current IT landscape due to reliance on Internet and intranet technology. Tetra provides Help Desk Management Solutions using powerful Open Source Software ((OTRS)) Open source Community Edition. This software besides being enterprise-ready is...
Ticketing system Ticket submission by both anonymous and logged in users. Email integration for replying to tickets (for both users and support agents). Assign tickets to support agents. Configurable ticket status (open/closed/etc). Configurable ticket categories (feature request/bug report/technical ...
Open Source – You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want. Lifetime License – Pay once and receive a lifetime license. There are no recurring fees. Documentation – In depth of...
To start using the ticketing system, you'll need to connect your mailbox first. You can connect your mailbox by heading toSettings > Helpdesksection in your Tidio admin panel. You can read more on how to add your external mailbox in our article aboutForwarding emails to Tidio. ...
Create Different Queues - The support ticket system allows you to create individual queues. This helps each employee to see if anyone is burdened with too many tickets and help them. Ticket Status Options - The status of tickets in the helpdesk ticketing system will keep changing as the queue...
Eine kostenlose Helpdesk-Software schneidet hinsichtlich integrierter Funktionen und Automatisierungen einfach besser ab als Open-Source-Software. Sie ist sicherer, fortschrittlicher und budgetfreundlicher.