Gain in-depth knowledge on how to use HelpDesk ticket management system and get the most out of it. Visit Help Center › Frequently Asked Questions What is a help desk? Help desk software is a tool that serves a wide range of customer support activities. You can organize messages, give ...
Microsoft Forms - for the user to submit the details of their issue. Power Automate flows to send a confirmation email back to the user, save the ticket into a triage list and move the ticket to a list for the relevant engineering team. and Power Apps-customised SharePoint forms for the ...
Click on the chosen ticket to open it. At the top bar of the ticket, you can see (and change) the currentassignee,status, andpriority. You will also see several other options there: mark the ticket asspam;mergetickets from the same sender (if any such tickets are available);blockthe s...
A one-stop fit-for-all solution for every business. Know about various features and find out why DeskXpand stands unique from every other helpdesk management software.
One click away from advanced rules management Need to automate your work on the fly? You can be set up online in minutes. Use the ready-made business rule templates to start quickly. Send a follow-up If the ticket is “Pending” for three days, send a follow-up message. Use this temp...
Bulk processing options are available in the pro version. They can be accessed from the ticket management screen via a pop up button bar. Other Pro features include; Manual and Automatic Workflow Automations Saved, or “canned” replies
Knowledge Base (KB) Management: Allow technicians to delete KB articles they created. AI Integration with GPT: GPT: option to replace the entire reply with GPT-generated one. GPT: use the ticket language for all the commands. Bug Fixes: Fixed category-specific custom fields in the grid wh...
Automation & SLA Management Faveo automates repetitive tasks and sets Service Level Agreements (SLAs) to ensure timely responses and resolutions, helping support teams stay on top of their commitments. Auto Reply Faveo comes with an auto reply system for every ticket raised. This ensures that ...
The tool is highly customizable, allowing users to create a tailor-made ticket management page with fields of their choice. Support teams can collaborate faster using the “Watercooler” functionality that enables employees to loop in colleagues across the organization on customer queries. Team...
highly optimized for personal email exchange. As a result, it often falls short when it comes to providing a complete history of an event over time. This has a serious implication. Chiefly, Outlook simply lacks the automation, reporting, reminders, and workflow to manage a support ticket ...