Email-based ticketing Allows users to raise support tickets by sending an email to a designated email address. Email support tickets are logged the same as any other tickets within the system. What type of buyer are you? A school help desk is a useful application to have for query resolution...
Atera brings you helpdesk software that is tailor-made for MSPs and IT service providers. You get a helpdesk and ticketing system that allows you to connect with a client and address their queries in an effective and efficient manner. With this platform, the raised tickets are automatically sync...
Find the top Help Desk software of 2025 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.
MSPs should look for help desk systems with more robust remote access and control applications and tools for managing and monitoring individual service level agreements. Market Trends to Understand Over the past decade, IT service management has undergone a change in perspective. It began as an IT...
Professional services automation solution for small businesses and MSPs. IT Help desk software, time tracking, invoicing, project management, reporting, and asset management.
An Alternative Option for Managed Services Providers Finally, let’s look at one more solution we opted to exclude from the main list. This is becauseMSP Manageris a ticketing and help-desk solution designed with a specific market in mind—managed services providers (MSPs). ...
Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti Users Owner IT Manager Industries Information Technology and Services ...
4 You receive a perfect ticket straight to your PSA or ticketing system. The Helpdesk Button™ then complies all of this real-time diagnostic data into an awesome report that boasts remote access tools for further assessing and solving user problems, flagging everything that is a potential ...
Spiceworks Help Desk is a free ticketing solution for IT/support teams. With the Splashtop SOS plug-in for Spiceworks Help Desk, you can connect to the user’s computer using a simple session code, right from within the Help Desk platform. To get set up, all you need to do is set up...
Ticket management.Either a person or software routes help tickets to the right help desk Help desk ticketing software is designed to ensure that service requests are routed to the right service teams. Response.Staff respond to customer questions submitted in help desk tickets and resolve problems. ...