, How to Prepare for a Career as a Computer Network Help Desk Technician, Importance of a Help Desk, IT Help Desk In-synch with Today's Technology, Let the Help Desk Support Consultant / Analyst do the Work, Need for a Help Desk Solution, PC Helpdesk: Computer Desktop Knowledge 101, ...
0 support– Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician. ...
People your dad’s age (50+) bring a lot to a job. They’re not too old to contribute significantly to a company. (Check the article aboutBoeingin the box at right.) You clearly believe it. So does your dad. The question is: How can your dad change his behavior in job interviews...