Help Desk Software,顾名思义就是帮助台软件,为用户提供售前售后支持的窗口,随着近几年企业数字化转型升级,在企业原来只关心一些核心软件如OA、CRM系统之后,逐渐的意识到提供良好的用户体验,照顾好用户的体验环节显得非常重要,于是帮助台(帮助支持类)软件才不断别重视,并形成了一个独立的软件门类。 首先帮助台软件是...
Web Help Desk 是一款业界广泛采用的产品,而且易于获取。 “在使用 SolarWinds Web Help Desk 之前,我们只能使用电子邮件来接收支持请求。 请求几乎总会‘淹没’在一堆杂事中。 现在,我们可以在任何给定时间查看确切的开放工单数。 太好了,我们的其他非 IT 支持部门已开始使用 Web Help Desk 保证工作不出差错,并...
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9. Free Help Desk Software: LiveZilla LiveZilla is a flexible help desk ticketing system that truly expands a company’s customer service capabilities by furnishing them with the requisite tools to take their Customer Support to the next level. It allows for the Integration of customer communication...
Service desk software Customer support software The goal of software under any of these names is the same. It creates a single point of contact for users to connect with a company. When customers cannot solve a problem, they can easily reach out for support and self-help knowledge. Some hel...
您可以通过 Web Help Desk 以自动化的方式处理关键技术支持工单提交管理任务,包括分配工单、指定工单流转路径和上报工单。它可以帮助您节省时间,减少人工操作,并提高技术支持工作效率。Web Help Desk可以让您: 将电子邮件请求自动转化为技术支持工单。 创建工单流转路径规则并管理多个部门间的任务。
Explore HelpDesk software in your own way Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your help desk system. 24/7 support Reach out to us anytime you need support or guidance, no matter what plan you decided on. Contact ...
A help desk software helps you manage all customer-facing emails effortlessly. Collaborate, resolve issues faster, and get happier customers. Best help desk software to easily manage customer interactions. Collaborate to resolve issues faster and boost s