Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) . Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined w...
For Active Directory Authentication, select the AD Domain and enter the Domain User Name in the User Principal Name format. You can also add multiple usernames separated by commas. Choose the Help Desk Roles from the drop-down. From the Delegate Microsoft 365 Tenants drop-down, select the Mic...
As we are now back into the "fun" of flat site architecture and self-service site creation brought back to us by Office 365 Groups is there any best practice for allowing IT assistance teams access to the sites created by Office 365 Groups? I realize technically these are site ...
Help desk Admins are unable to see "Mail Settings" for users in the " Microsoft 365 admin center" hide "@domain.onmicrosoft.com" mailbox from GAL (Offline Address Book) Hide Guest mail user from GAL How can I move a n o365 mailbox to another o365 mailstore How can I read a sh...
Microsoft 365 service-health information, recommended solutions for Microsoft 365 issues, and incident-related data are available in ServiceNow to both end users and agents. Examining the modern support experience in context We have a holistic approach to unifying its internal service-desk platform...
Go towww.office.comand sign in with the account associated with this version of Office (Microsoft account or work/school account). Select “Install Office” to start the download (if you signed in with a work/school account, go to aka.ms/office-install and select “Office 365 apps“). ...
So my one drive account was frozen, I contact the support help desk online after 30 mins the operator stated they can't help me and will put me through to...
KEYBOARD SHORTCUTS IN WINDOWS KEYBOARD SHORTCUTS IN MICROSOFT 365 Get support from the Disability Answer Desk See the resources available on the site or contact the support team if you have questions related to accessibility. Get support from the disability answer desk Trending...
Help Desk (Lite) Add-in Features: Support requests can be created using a pre-defined request prefix example: "IT-SERV-2018-1" Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all...
In this way, it’s a step beyond using basic email accounts (i.e., Gmail, Microsoft 365, Outlook) to handle support requests. Help desk software typically has advanced features like: Central team inbox Single-agent queues Internal notes Collision detection Pre-approved email templates ...